FAQ

**Cancellation Policy**

 

We understand that unforeseen circumstances may require you to cancel or reschedule your order. Please review the following cancellation policy:

 

1. **Cancellation Timeframe**:

   - Orders may be cancelled or rescheduled up to 72 hours (3 days) before the scheduled delivery or pickup time without incurring any cancellation fees.

   - Cancellations made less than 72 hours before the scheduled delivery or pickup time may be subject to cancellation fees at our discretion.

 

2. **Cancellation Procedure**:

   - To cancel or reschedule your order, please contact us as soon as possible via email or phone.

   - We will confirm your cancellation request and provide further instructions, including any applicable fees or refund information.

 

3. **Cancellation Fees**:

   - Cancellation fees may apply for orders cancelled less than 72 hours before the scheduled delivery or pickup time.

   - The amount of the cancellation fee may vary depending on factors such as the size of the order, the time and effort already invested in preparation, and any expenses incurred.

 

4. **Refunds**:

   - Refunds for cancelled orders may be issued at our discretion, minus any applicable cancellation fees or expenses already incurred.

   - Refunds will be processed using the original method of payment, unless otherwise agreed upon.

 

5. **Exceptions**:

   - In cases of emergency or extenuating circumstances, we may waive cancellation fees or offer alternative solutions on a case-by-case basis.

   - We reserve the right to refuse or cancel any order for any reason, including but not limited to circumstances beyond our control.

 

By placing an order with BIRCHBOARDS L.L.C you acknowledge and agree to abide by the terms of our cancellation policy.

 

If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us.

 

 

 

 

**Delivery Policy**

 

Thank you for choosing Birch_boards for your catering needs. Please review the following delivery policy for important information regarding our delivery services:

 

1. **Delivery Area**:

   - We offer delivery services within a 10 miles radius from Cliffside Park, NJ. Please contact us to confirm if your delivery address falls within our service area. Or if we can accommodate an area that is not within our service area. ( applicable fee will be applied)

 

2. **Delivery Timeframe**:

   - Delivery times are subject to availability and may vary depending on factors such as order volume, distance, and scheduling constraints.

   - We will make every effort to deliver your order within the agreed-upon timeframe, but we cannot guarantee specific delivery times, especially during peak periods or inclement weather conditions.

 

3. **Delivery Fees**:

   - Delivery fees may apply and will be calculated based on factors such as distance, order size, and delivery requirements.

   - Delivery fees will be clearly communicated to you at the time of booking or order confirmation.

 

4. **Delivery Instructions**:

   - Please provide detailed delivery instructions, including any access codes, gate codes, or specific delivery requirements, to ensure a smooth and successful delivery.

   - It is your responsibility to ensure that someone is available to receive the delivery at the specified time and location.

 

5. **Recipient Availability**:

   - If no one is available to receive the delivery at the specified time and location, we will make reasonable attempts to contact you or the designated recipient to arrange an alternative delivery time or location.

   - Additional delivery attempts may be subject to additional fees.

 

6. **Quality Assurance**:

   - We take great care to ensure that your order is prepared and packaged with the utmost attention to quality and freshness.

   - In the unlikely event that you are not satisfied with the quality of your order upon delivery, please contact us immediately to address any concerns or issues.

 

7. **Refunds and Returns**:

   - Refunds or returns for delivered orders may be considered on a case-by-case basis, subject to our discretion and the nature of the issue.

   - Please contact us promptly if you have any concerns about your delivered order, and we will do our best to resolve the issue in a timely manner.

 

By placing an order with BIRCHBOARDS L.L.C you acknowledge and agree to abide by the terms of our delivery policy.

 

If you have any questions or concerns about our delivery policy, please don't hesitate to contact us.