FAQ

 


Frequently Asked Questions


What is your cancellation policy?


Charcuterie Boards

Board orders may be cancelled or rescheduled with at least 72 hours’ notice prior to the scheduled pickup or delivery time. Orders cancelled within 72 hours are non-refundable.

 

Grazing Tables & Events

We understand that event plans can change. Grazing table bookings may be eligible for rescheduling with advance notice, subject to availability. Cancellations made within 7 days of the scheduled event date are non-refundable.

Because all of our offerings are custom-prepared using perishable ingredients, refunds are not guaranteed.


Do you offer refunds?

Due to the nature of our work and the use of perishable ingredients, all sales are final. In certain situations, store credit or rescheduling may be offered at our discretion.


What happens if there is bad weather or a delivery delay?


While we make every effort to deliver orders on time, delivery times are not guaranteed. Delays caused by weather, traffic, or unforeseen circumstances do not qualify for refunds.


Can I make changes to my order after booking?

Changes to orders, including guest count or event details, must be requested in advance and are subject to approval and availability. Last-minute changes may not be accommodated.


What if I need to cancel due to an emergency?

We understand that unexpected situations arise. Please contact us as soon as possible, and we will do our best to accommodate rescheduling when feasible. Refunds are not guaranteed.

 

Do you offer photo styling for editorials or brand activations?

Yes. I offer editorial food and table styling for photoshoots, brand campaigns, and creative activations. Styling is offered as a creative service, with pricing structured as a styling fee when food and serveware are provided. I also offer sourcing and design support as needed.

 

By placing an order with BIRCHBOARDS L.L.C you acknowledge and agree to abide by the terms of our delivery policy.

 

If you have any questions or concerns about our delivery policy, please don't hesitate to contact us.