FAQ
Frequently Asked Questions
What is your cancellation policy?
Charcuterie Boards
Board orders may be cancelled or rescheduled with at least 72 hours’ notice prior to the scheduled pickup or delivery time. Orders cancelled within 72 hours are non-refundable.
Grazing Tables & Events
We understand that event plans can change. Grazing table bookings may be eligible for rescheduling with advance notice, subject to availability. Cancellations made within 7 days of the scheduled event date are non-refundable.
Because all of our offerings are custom-prepared using perishable ingredients, refunds are not guaranteed.
Do you offer refunds?
Due to the nature of our work and the use of perishable ingredients, all sales are final. In certain situations, store credit or rescheduling may be offered at our discretion.
What happens if there is bad weather or a delivery delay?
While we make every effort to deliver orders on time, delivery times are not guaranteed. Delays caused by weather, traffic, or unforeseen circumstances do not qualify for refunds.
Can I make changes to my order after booking?
Changes to orders, including guest count or event details, must be requested in advance and are subject to approval and availability. Last-minute changes may not be accommodated.
What if I need to cancel due to an emergency?
We understand that unexpected situations arise. Please contact us as soon as possible, and we will do our best to accommodate rescheduling when feasible. Refunds are not guaranteed.
Do you offer photo styling for editorials or brand activations?
Yes. I offer editorial food and table styling for photoshoots, brand campaigns, and creative activations. Styling is offered as a creative service, with pricing structured as a styling fee when food and serveware are provided. I also offer sourcing and design support as needed.
By placing an order with BIRCHBOARDS L.L.C you acknowledge and agree to abide by the terms of our delivery policy.
If you have any questions or concerns about our delivery policy, please don't hesitate to contact us.
Let customers speak for us
from 11 reviewsNot only was our display absolutely stunning but it was so delicious too!!! What an amazing array of items - some that our guests had never tried before and fell in love with 😍
Birch Boards created a unique and very special board for my entire family for a gathering we had at our summer home. Everything looked beautiful, tasted delicious and had everyone hovering over the table to grab the perfect pieces.
I was able to eat these at a gathering and omgoodness -delicious. I cut a sandwich in half thinking I should only eat a half of it, and then I went back for a second half! Lol each ingredient is a perfect pairing together and every bite was just delicious.
These sandwiches were such a hit!!! Unique blend and so extremely delicious !
The entire presentation was beautiful and left everyone wanting more !
These boards are so creative, absolutely gorgeous, and even more delicious. Taina is extremely kind, warm, easy, easy to work with and professional. They’re so perfect for hosting or if you’re in a pinch for a gift.. you won’t be disappointed!
I had the opportunity of using Birch Boards for a Secret Santa gathering for a few friends. The display was beautiful and the food was delicious. Everyone kept raving about how great it looked and how delicious everything was. She was easy to work with when it came to options of what I wanted and she came and set everything up! One less thing I had to do. I would absolutely use her again because it was a hit! Thank you again !
A friend had a surgery and I visited her the following day as soon as I found out . This business went above and beyond by letting me get the board just in time. It was made so beautiful! My friend was beyond touched and said it was all delicious. She gobbled it up the same day I dropped it off. I would 100% use Birch Boards again. Display, service and taste are truly top notch!
I have used birch boards more than once and the boards never disappoint! They are delicious and so beautiful. Always a crowd pleaser! I got one for 4th of July everyone couldn’t get over how pretty it was and how good everything tasted! Also used Birch Boards for Christmas was exactly what I was looking for, whimsical and well put together! Thank you for all your hard work. I recommend her boards to everyone!
I don’t write many reviews but I really feel this company provides exceptional service. Birch Boards goes above and beyond with their charcuterie boards, grazing tables and catering. Not only does everything taste delicious but it’s an artful masterpiece. They put so much detail into everything! Fresh florals, artisanal cheeses and crackers, delicious dipping sauces, fruit, and breads. It’s all just so pretty and tastes so good! My friends and I have enjoyed Birch Boards on many occasions, they never disappoint. There’s usually more pictures of the food then us. Don’t hesitate to have them cater your next event or small gathering.
I’ve had the opportunity to try multiple times of Birch Board’s creations, I have to honestly say everything is stunning and artistic but also absolutely delicious and delectable! I will definitely order from Birch Board’s in the near future for gatherings, events and special occasions.
I love Birch Boards! The boards are phenomenal 🤤 everything is delicious and the flavors are well thought of and balanced. My favorite is the turkey and Brie peach jam sandwiches!! I can’t get enough of those mini sandwiches!! Also he cranberry feta salad is soo tasty! Both my favorites. Taina (the owner) is amazing. Soo sweet, loving, creative and loves what she does. She puts her very heart into these boards. Anything you order from her will be a hit for any occasion!